Revenue Manager (In Charge of the Business Analysis)

Job description

Company Description

A fantastic opportunity has arisen for a Revenue Manager to be part of Le Grand Hotel MGallery Cabourg***** team.

The Grand Hotel Cabourg enchants with its timeless charm, immortalized by Marcel Proust who loved to stay there. The 71 spacious rooms overlook the sea or the flower-filled gardens. But it is also...

· A gourmet restaurant "Le Balbec," facing the promenade, offering refined Norman cuisine and memorable afternoon teas.

· A Belle Époque Bar, where you can enjoy excellent cocktails and delicious culinary delights.

· A dedicated and professional Room Service to perfect our guests' memorable stay.

· A Promenade restaurant with a sea view, bathed in the sunset (summer season).

· A Beach restaurant, with feet directly in the sand, imbued with the gentle sea air (summer season).

· Seminar and banquet spaces that can accommodate over 200 guests.

· A "Wellness" spa with massage cabins and sauna.

Job Description

Reporting to the General Manager, the Revenue Manager is responsible for determining strategic goals and tactical efforts, which drive revenue to the entire hotel.

You are responsible of margins protection, monitoring and analyzing expenses and processes.

You are part of the executive committee and bring your expertise to support the executive department and all operational departments in their choices, decisions and their search for quality and results.

WHAT YOU WILL BE DOING

Your responsibilities will primarily focus on Revenue Management, with some tasks related to financial data and business analysis :

Revenue Management:

The Revenue Manager is then responsible of ensuring that inventory, pricing and distribution strategy are developed to support the overall revenue goals of the hotel, in accordance with the brand's recommendations.

·  Play an active role in the Strategic Planning, Marketing Plan and budgeting processes, challenging the strategy with the General Manager & Sales and Marketing Manager
·  Responsible of ensuring that inventory, pricing and distribution strategy are developed to support the overall revenue goals of the hotel, in accordance with the brand's recommendations.
·  Maintain and develop E-distribution strategy following SEO, SEA and content optimization recommendations
·  Generate daily pick up files and analyze booking trends, yield the different levers.
·  Prepare the annual budget (top and bottom lines) for approval and track achievement, across all revenue streams: rooms, F&B, MICE, Spa & other ancillaries
·  Generate forecasts
·  Monitor transient and group booking pace to determine pricing and availability controls for all reservation distributions sources
·  Monitor key indicators of hotel performance. Chairing and preparing analysis & materials for the weekly Revenue Strategy Meetings
·  Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
·  Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
·  Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand
·  Establish the menu engineering
·  Develop partnership to diversify the market targets
·  Ensure the reservations team follows the market targets
·  Check the RM apprentice & the reservations team plannings
·  Works with

o Sales and Marketing Manager to encourage strategic selection of the right piece of business, determine effective and engaging offers.

o Reservations and Front Desk to ensure the highest level of guests service is maintained while maximizing profit. Provides training on upselling and negotiating techniques.

·  Revenue Culture: Liaise with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.
·  Maintains and improves rate standards, policies and procedures
·  Leading the Revenue and Reservations team.

YOUR EXPERIENCE AND SKILLS INCLUDE:

·  Analytical approach to problem solving, Strong business acumen, Strong numerical reasoning
·  Team leader, with the ability to inspire those you will be leading. Ability to work cohesively as part of a team
·  Demonstrate strong communication skills both verbally and in writing.
·  Composed and confident in dealing with luxury clientele
·  Strong knowledge of Revenue related systems

o Property Management system (ideally OPERA) and Office

o EzRMS or IDeaS Revenue Management Software

o Channel Management system, Central Reservations system and GDS.

·  Be familiar with the latest digital platforms to maximize revenues
·  Be a fluent English speaker

Financial Data & Business Analysis :

·  Act as the guardian of hotel performance, informing and challenging other departments in order to achieve owner’s expectation of asset performance
·  Control and challenge operational expenditure with GM agreement
·  Ensure a good communication of finance information & maintain excellent relationship and partnership with all the different stakeholders (Owners, Accor operations teams, Accor finance teams etc, external auditors etc…)
·  Ensure the accuracy and comment the end of the month reports.
·  Prepare business reviews. Lead and update business plans.
·  Check the appropriate repartition of the provisioned expenses
·  Strengthen & analyze the accounting information to prepare the monthly, quarterly and annual reports
·  Update the accounting and intern control process

· Ensure Balance Sheet is reconciled on a monthly basis

·  Responsible for all internal and external reporting (daily, weekly, monthly, annual)
·  Supervise the preparation of the financial audit and coordinate the audit process
·  Establish and lead the annual budget and the monthly forecast in collaboration with the different departments
·  Support the operational departments, provide advises, recommendations and solutions in order to improve the global performance (Income, cost...)
·  Ensure accounting migration and implementation of new tools such as dematerialized flow management, etc if relevant and needed.
·  In charge of implementing all the safety policies linked to the PCI and GDPR regulations
·  Supervision of IT matters (“buy better”, IT compliance, GDPR, PCI…)

Qualifications

·  Previous experience in a similar position in Hospitality Industry, Luxury hotels is a plus
·  Knowledge of USALI accounting standards is a plus
·  Knowledge of Microsoft Windows applications and other relevant applications
·  Flexibility of schedules and working days
·  Excellent communication and organizational skills
·  Excellent interpersonal and problem-solving skills
·  Particularly responsible and reliable and demonstrating leadership skills
·  Ability to work in a team environment
·  Understand the requirements of a specific market

Additional Information

Desirable La Maison Attributes:

·  Passion for Excellence
·  Passion and pride for our brands, our people, our guests
·  Express entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too
·  Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field
·  Trust and transparency: Share everything, no taboo. Feedback is a gift
·  Long-Term relationship : with owners as well as talent. Creating a strong sense of belonging
·  Bespoke & Free : 100% experience-driven. Tailored services. Unlock creativity

Living MGallery

·  Sense of welcome and strong proximity, welcoming guest like a maître de maison
·  Committed to enhancing heritage (environmental and societal) : immersed into the destination and culturally aware, very sensitive about promoting the local anchorage
·  Has a sense of excellence combined with true simplicity and sincerity
·  Creative, sensitive to the details that make a stay memorable.
·  A storyteller who will know how to weave the hotel’s story with the Heartists and customers’ one and make it a live in it’s property (through all senses)
·  Someone driven by customer satisfaction : strong focus on quality, Guest experience (RPS) and online reputation
·  Someone for whom the sensitivity of luxury nestles in shared memories
·  Is on the field, very close to the team, managing lean structures, encouraging initiatives in service, giving space to staff members
·  Gets high proximity with the Guests, interacting with them at key moments of the day to share the story of the hotel, offering personal welcome and farewell, seeking for touchpoints during the stay, being a public relations ambassador of the hotel, organizing events linked to destination in the hotels, has a resort & leisure background