Restaurants & Bars Reservations Supervisor

Job description

Company Description

We are looking for a Restaurants & Bars Reservations Supervisor to join our team at The Hoxton

We’re looking for a Restaurants & Bars Reservations Supervisor to join our team, overseeing reservations across all four Hoxton London hotels. Based in Southwark, this role is primarily office-based, handling emails and phone calls, but also involves some on-the-ground coordination across our venues.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

Job Description

What You’ll Do...

·  Manage and oversee all restaurant and bar reservations across our four London hotels.
·  Handle emails and phone calls efficiently, ensuring all guest requests are managed accurately and professionally.
·  Work with OpenTable and SevenRooms to maximise bookings and drive sales.
·  Communicate with hotel teams to ensure smooth coordination between reservations and service teams.
·  Support the Restaurants & Bars teams by identifying sales opportunities and maximising cover capacity.
·  Sell and coordinate exclusive restaurant hires—from securing bookings to working with the teams on planning and execution.
·  Provide an exceptional level of guest service, anticipating needs and creating a seamless booking experience.
·  Occasionally move around our hotels to check in on operations and support the on-the-ground teams. 

Qualifications

What we are looking For…

·  Previous experience in a restaurant reservations role, ideally handling multiple venues.
·  Knowledge of OpenTable, SevenRooms, or similar reservation platforms.
·  Strong organisational and communication skills – you thrive on staying on top of details.
·  Someone who enjoys a balance of office-based work and occasional on-site coordination.
·  A problem-solver who can think on their feet and handle guest requests smoothly.
·  A team player who’s proactive, personable, and passionate about hospitality.
·  Someone who works hard but also knows how to have fun along the way.

Additional Information

What's in it for you...

·  Competitive salary
·  28 days holidays (inclusive of bank holidays), pension, and life insurance.
·  A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
·  It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
·  Treat yourself once in a while with lots of retail & hospitality perks through our partners
·  Enjoy a free night at The Hoxton and a meal for two when you first start with us
·  Goes without saying, but we’ll feed you during your shift
·  Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
·  Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
·  Lots of opportunity to progress and switch it up as part of a global family of brands
·  Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
·  Extra time off to volunteer with one of our partner charities
·  Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
·  Enhanced family leave for when you’re expanding your family
·  An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.