Resident Bartender

Job description

Job Description

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

·  Supports Resident Mixologist in providing world-class hospitality and drinks making.
·  Ensures operating par stock for OS&E and beverage.
·  Adheres to bar Standard Operating Procedures.
·  Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore. 
·  Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team. 
·  Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
·  Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required. 
·  Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
·  Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
·  Is present in the bar/outlet during all key operation periods.
·  Achieves or exceeds outlet’s goal and sales target.
·  Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards. 
·  Builds strong relationship with local guests and builds loyal following as foundation for a successful operation. 
·  Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times. 
·  Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
·  Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
·  Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Marketing Plan and Revenue Management

·  Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
·  Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
·  Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

·  Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
·  Completes On-the-Job-Trainings and develops new skills and knowledge. 
·  Assists and guides the departmental orientation for new colleagues.
·  Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve. 

Qualifications

Candidate Profile

Knowledge and Experience

·  At least 1 year of relevant bar experience with similar standing or profile.
·  Knowledge of classic/international cocktails, spirits and hospitality.
·  Proficient in Microsoft Office and basic POS management.
·  Previous relevant bar experience with similar standing or profile as bartender.
·  Passionate in beverage and cocktail making and knowledge of alcoholic beverages and mixing of drinks.
·  Ability to work with a team of diversified background and support the team accordance to Raffles Hotel Singapore policy and plan.
·  Certified with valid National Environment Agency (Singapore) Basic Food Hygiene Handler.
·  Highly organised with strong analytical and communication skills.
·  Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel.

Competencies

·  Extrovert, sociable, and avid representing the bar/outlet and the Raffles brand.
·  Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
·  Service oriented with an eye for details, passion and innovative for Food & Beverage.
·  Ability to work effectively and contribute in a team across divisional borders. 
·  Good presentation and influencing skills. 
·  Able to work and thrive within a culturally diverse environment. 
·  Flexible and able to embrace and respond to change effectively. 
·  Ability to work independently and has good initiative in dynamic environment.
·  Self-motivated and energetic.
·  Flexible and adaptable to different working locations.
·  Commitment to professional values – brand conscious.
·  Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
·  Builds strong rapport and coordinates approached with other departmental colleagues.
·  Guests and people oriented.
·  Self-driven. Positive and passionate. 
·  Sense of urgency and able to prioritise. 
·  Anticipate guest need.
·  Able to work under pressure.

Additional Information

Benefits of Joining Raffles Hotel Singapore

·  5-day Work Week.
·  Duty Meals are provided.
·  Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
·  Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
·  Medical and Wellness Benefit.
·  Comprehensive Insurance Coverage.
·  Local/Overseas Career Development & Growth Opportunities.
·  Holistic Learning and Development Opportunities.