Reservations Supervisor

Job description

Company Description

Hospitality is a Work of Heart at Accor . Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. 

Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station with easy access to public transport. Along with 190 guest rooms, we offer our guests and visitors a fully equipped conference centre with multiple function spaces, restaurant and lounge bar.

We are looking for our next superstar Reservations Team Member.  As our part-time Reservations Supervisor, you will report directly to our Revenue Manager and help her lead our small team of Reservations Agents. You must have working rights in Australia to be considered.

Offering the award rate of $28.87 per hour plus applicable penalty rates, this permanent part-time role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne.

Job Description

You are the beginning of an exceptional guest experience. As our Reservations Supervisor, you will be the first point of contact for our hotel, guiding guests in the booking process and day to day guest relations. As the supervisor you will be the lead member of the team so a good knowledge of reservations and booking systems is essential.

Your role will include

Making and amending bookings
Managing group bookings, including quotes, contracts, payments and more
Liaising with new potential guests, group agents or companies
Working with the other departments within the hotel to ensure delivery of excellent guest experiences
Managing the day-to-day needs of the department alongside the Revenue Manager

What we offer you
Full training will be provided
Opportunity to develop skills in Revenue Management, including enrolment in Accor’s Revenue Futures Program
Heartist benefits with discounted rates on hotels and F&B in Accor worldwide for you, your family and friends
Learning programs through our online platforms, Learn Your way and Typsy
Hospitality Award rate of $28.87 per hour plus applicable penalties
Develop your talent and grow within our hotel and across Australia or the world with a global company!

What you will be doing
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Support and develop our small team of Reservations Agents

Qualifications

·  Previous experience within a similar role preferred, however, if you are an experienced Reservations Agent (2+ years) ready for the next step, we would like to hear from you
·  Knowledge of the RMS system is an advantage, but not essential
·  Confidence with dealing with incoming calls/emails in a busy environment
·  Experience in a supervisory role is desirable
·  Strong interpersonal and problem-solving abilities
·  Availability to work minimum 2-3 days per week, including Saturday
·  Fluency in English - additional languages are a plus

Additional Information

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor - Careers - Our Philosophy