Reservations Sales Agent

Job description

Company Description

Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.

Job Description

We are ready to welcome a Reservations Sales Agent to our guest obsessed team in this influential role. Reporting to the Rooms Division Manager, you will play a pivotal role and deliver flawless customer service at every part of their journey. 

Responsibilities include:

·  Handle incoming reservation inquires via phone, email and online channels
·  Assist guests in selecting appropriate accommodations based on their needs and preferences 
·  Process reservations accurately and efficiently in our reservations system
·  Provide information about the hotel facilities, services, and policies to guests
·  Handle special requests and accommodate guest preferences whenever possible
·  Maintain up-to-date knowledge of room availability, rates, and promotions
·  Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise

Qualifications

You will have:

·  working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
·  Excellent communication and interpersonal skills
·  Strong attention to detail and organizational abilities 
·  Ability to multitask and work effectively in a fast-paced environment
·  Proficiency in computer systems and reservation software
·  a proven record of accurate reporting, while working within time constrains
·  Ability to work part time, but adjust to a flexible roster (mostly Monday - Friday, however some weekend work may be required from time to time)
·  an good understanding of reservations processes
·  the ability to think creatively and be a proactive self-starter
·  knowledge of the Adelaide market is advantageous
·  experience working with Opera Cloud and Resaweb is preferred

Additional Information

What is in it for you:

·  ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
·  Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.
·  Discounted car park
·  Laundered uniform
·  Duty Meals

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS