Reservations Sales Agent

Job description

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the  French Zest  and Sofitel luxury. 

We have recently undergone  a complete transformation and enhanced all the hotel facilities to continue delivering an outstanding luxury service to our guests. Our Hotel provides an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we're seeking for our new ambassadors to be part of the  “ Rebirth of a Sydney Icon”  with us!

Job Description

Joining our dedicated Reservations team, our full time Reservations Sales Agent will provide a luxury booking experience to our guests. Within this role you will:

·  Provide efficient and professional service to all guests via phone and email 
·  Assist guests with availability, room selection, and rates while promoting the hotel's services and special offers
·  Craft tailor made stays and memorable experiences 
·  Process reservations and update guest profiles
·  Multitask to ensure deadlines and timeframes are met
·  Foster a positive selling approach to maximise both occupancy and rates

Qualifications

·  Excellent organisation and time management skills, with strong and clear communication skills
·  Experience in a service environment, ideally in a similar role
·  Passion for providing friendly personalised customer service
·  Strong attention to detail
·  Ability to work under pressure and problem solve
·  Opera PMS experience preferred, however not essential

Additional Information

Benefits, Rewards, Motivations   

·  Industry benefits from Day 1 including exclusive  discounts on accommodation, dining, bars and more in over 100 countries  with Accor Hotels and our partners.
·  Progressive leave policies  including birthday leave and 10 weeks parental leave.
·  Onsite perks including complimentary dry cleaning, $5 lunch buffet & discounted city parking.
·  Most importantly - work with and learn from industry experts  with opportunities for development.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.