Reservations Sales Agent

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

We have a Fixed Term opportunity until September 2025 for a Full Time 40 hour per week Reservations Sales Agent!

You are the beginning of an exceptional guest experience.

Reporting to the Reservations manager, working in a small dynamic team you will be the first point of contact for FIT Reservations via phone and email.

Communicating clearly and concisely with Guests, Travel Agents and Third Party Agencies, you will process all initial hotel reservations and enquiries.

Your focus will be providing excellent customer service and completing arrival/daily reports and preparing internal communication for a smooth guest arrival.

Qualifications

Your experience and skills include:

·  Guest focused personality.
·  Previous experience in Reservations.
·  Excellent English communication both written and verbal.
·  Ability to work under pressure and have excellent attention to detail and time management skills.
·  Proficiency with Opera Cloud, Outlook and Microsoft Office.
·  Ability to sell and negotiate sales.

Additional Information

At Novotel Christchurch we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.
We are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent. 

Benefits:

·  Free staff meals on duty!
·  Refer a Friend Bonus!
·  Accommodation discounts and food & beverage discounts of up to 30% within the Pacific!
·  Learn your way – support your career development with access to Accor’s training platforms!
·  Accor paid parental leave!