Reservations Executive
Delhi (Central Delhi) Sales
Job description
Job Description
KEY OPERATIONAL RESPONSIBILITIES
Financial
· Identify optimal, cost effective use of the resources and educate the team on the same.
· Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.
Operational
· Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
· Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
· Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
· Ensure calculative overbooking.
Team Management
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
General Duty
· Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
· Ability to accept responsibility
· Self-confidence, motivation, drive and tenacity
Qualifications
· Minimum 2 years of experience in same position
· Guest focused personality is essential
· Prior experience working with Opera or a related system experience is an asset
· Strong interpersonal and problem solving abilities
· Fluency in English, additional languages are a plus Point.