Reservation Associate

Job description

Job Description

JOB PURPOSE

·  Maximize room bookings by delivering a pleasant and efficient reservations service.
·  Ensure that reservations are dealt with effectively, while maximizing revenue.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

·  Liaises with Sales & Marketing Team and Front Office Team in day to day operations
·  KEY OPERATIONAL RESPONSIBILITIES

Financial

·  Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

·  Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
·  Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
·  Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
·  Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
·  Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

Business plan /Analysis

·  Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

Team Management

·  Work with internal/external representatives from different functions for executing the reservations.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.

General Duty

·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Be ready and responsible for any job, which may be assigned by the Management