Reservations Executive
Bengaluru, INDIA Hotels - Restaurants
Job description
Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Job Description
Prime Function:
· Plan the room reservations.
· Ensure proper selling techniques and strategies are utilized to maximize room revenues.
· Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Key Responsibilities:
Sales & Marketing Planning
· Plan & prepare forecasts on a timely basis for review.
· Plan & prepare monthly reports, forecasts and other relevant reports.
· Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
· Identify optimal, cost effective use of the resources and educate the team on the same.
· Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
· Assist in the development of occupancy forecasts for the annual budget.
Operational Management
· Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
· Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
· Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
· Ensure calculative overbooking.
· Give discounts and corporate rates, as per the company’s policy.
· Supervise and delegate work to reservation assistants
· Ensure that all reservations are recorded as per standard procedures.
· Handle additional responsibilities as and when delegated by the Management.
Qualifications
1. BHM degree
2. 3+ years experience in Reservations