Reservations Executive

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

You are the beginning of an exceptional guest experience. As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
·  Consistently offer exceptional, friendly and engaging service
·  Ensure the best selection for the guest and ensure revenue is maximized through up-selling
·  Recommend property facilities and assist guests with information and special requests
·  Book room reservation requests, enter rooming lists, and update accurate information in the system
·  Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
·   Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
·   Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
·    Ensure calculative overbooking.
·  Give discounts and corporate rates, as per the company’s policy.
·  Supervise and delegate work to reservation associate
·  Ensure that all reservations are recorded as per standard procedures.
·  Handle additional responsibilities as and when delegated by the Management.
·  Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples’ ideas
·  Your experience and skills include:
·  Guest focused personality is essential; experience is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities

 

Qualifications

Minimum 1-2 Years of experience in the same role.

Degree or Post Graduation in Hotel Management or Relevant Education