Reservations and Front Office All-Rounder

Job description

Company Description

Join our team at Novotel Cairns Oasis Resort! Our stunning property features a picturesque lagoon pool with a sandy beach, a children's pool, and Cairns’ only swim-up bar. Just a short stroll from the Esplanade, city center, and Reef Casino, our relaxed atmosphere invites guests to explore the region’s top attractions, including the Great Barrier Reef and Daintree Rainforest.

As part of the renowned Accor Group, we're committed to creating unforgettable experiences for our guests. We're now looking for a Reservations & Front Office All-Rounder to join our team, helping to drive hotel performance and deliver exceptional service to our guests.

Job Description

In this dynamic role, you'll support both reservations and front office operations while taking on the following responsibilities:

·  Handle guest reservations and inquiries with precision and professionalism
·  Maintain a positive, sales-driven approach through phone, email, and in-person interactions
·  Drive Accor's loyalty program by collaborating with front office and reservations teams to meet enrollment targets.
·  Maximize occupancy and rates by identifying upsell and cross-sell opportunities
·  Ensure smooth check-in/check-out experiences while prioritizing guest satisfaction
·  Assist with inventory control and rate management to optimize hotel performance
·  Operate phone systems efficiently and support with portering duties as needed

If you're a motivated, detail-oriented team player ready to make an impact, we invite you to apply.

Qualifications

·  Previous experience in a Front Office or Reservations role
·  Proficiency with Microsoft Office and Opera Cloud is highly advantageous 
·  Demonstrated service orientation with exceptional attention to detail
·  Proven ability to work independently, take initiative, and thrive in a dynamic environment.
·  Excellent verbal and written communication 
·  Flexibility to work a variety of shifts, including weekends and public holidays 

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  Immediate access to global accommodation and F&B discounts
·  #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
·  Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.