Reservations Agent

Job description

Company Description

Nestled in the heart of Marysville and framed by the breathtaking Yarra and Cathedral Ranges, Peppers Marysville is a premier destination for memorable conferences, events, and corporate retreats. Andiamo Restaurant & Bar enhances every event with a premium culinary experience, celebrating the flavours of the Yarra Valley and High Country. With 100 stylish guest rooms and purpose-built, state-of-the-art facilities, the venue blends natural beauty with contemporary functionality to deliver outstanding event experiences.

Whether for intimate gatherings or large-scale functions, Peppers Marysville offers a rare mix of elegance, tranquility, and professionalism - making it the perfect setting for truly impactful events.

Job Description

We are seeking a motivated Reservation Agent to help drive hotel performance and ensure every guest has a memorable experience. In this role, you’ll combine your sales expertise with your ability to provide exceptional service, maximising both occupancy and rates while making guests feel valued and cared for.

Key Responsibilities:

·  Drive revenue by upselling and cross-selling to enhance guest experiences and optimise hotel performance.
·  Answer phone calls and emails with professionalism, providing personalised and efficient service.
·  Accurately input guest reservations and information with attention to detail.
·  Address guest concerns with professionalism and courtesy, ensuring a positive resolution.
·  Regularly monitor rates and promotions to ensure maximum sales opportunities.

Qualifications

We are looking for candidates who have:

·  1-2 years of experience in a Front Office or Reservations role
·  Proficiency in Microsoft Office; experience with Opera Cloud is a plus
·  Strong service orientation with exceptional attention to detail
·  Ability to work independently, take initiative, and excel in a fast-paced environment
·  Excellent verbal and written communication skills
·  Flexibility to work various shifts, including weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  Access to global accommodation and F&B discounts
·  #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
·  Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

· 
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.