Cluster Reservation Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reservation Handling:

· 
Process individual and group reservations across multiple properties accurately and efficiently.

· 
Respond to reservation inquiries via phone, email, online platforms, and travel agents.

· 
Modify, cancel, or update reservations in the Property Management System (PMS) as requested.

· 
Ensure all bookings are recorded with correct guest details, payment methods, rate codes, and special requests.

Guest Relations & Communication:

· 
Provide prompt, professional, and friendly customer service to all guests and partners.

· 
Recommend suitable rooms, packages, and upsell opportunities to maximize revenue.

· 
Maintain a strong understanding of each property’s features, services, and room types to ensure accurate guest guidance.

· 
Handle special requests such as VIP arrangements, group bookings, and room block management.

Qualifications

·  Minimum 1 Year as a Reservations Agent
·  Knowledge of Accor Distribution and Reservation systems is preferable

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.