Reservations Agent

Job description

Company Description

Novotel Darling Square is on the hunt for a Reservations Agent to join their team as their next Reservations Super Star. If you are looking for a change of pace or a change of scenery this is the role for you.

Who We Are:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits. 

Job Description

What will you be doing?

·  Process & input group, FIT & corporate reservations via phone, email & other channels.
·  Maintain fluency with the ALL Live Limitless Loyalty Program
·  Provide efficient, friendly & professional service to all guests
·  Be the first point of contact for all incoming booking enquiries
·  Liaise with the relevant Hotels to ensure that you we can deliver on service requests

Qualifications

Your Skills and experience include:

·  Service oriented with an eye for detail.
·  Confident & articulate communication, negotiation, relationship & networking skills
·  Time management skills with the ability to multitask 
·  Entrepreneurial spirit with drive, ambition & high level of energy
·  Passion for hospitality

Additional Information

What’s in it for you

·  An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
·  Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
·  Work alongside passionate industry professionals
·  Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.