Reservations Agent

Job description

Company Description

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

Job Description

What you will be doing:

·  Following up the process all reservation queries, changes and cancellations received by phone, email, internally, and corporate reservations via appointed reservation channels and tools, according to standard guidelines
·  Answer questions about property facilities/services, and room accommodations accurately, up-to date and individualized to each guest needs
·  Verify and sell room availability with the valid price points, up-sell and promote all Hotel facilities & services at every available opportunity in order to maximize hotel revenue
·  Handle group reservations accurately from the initial blocking segmentation, status and rooming list update, billing instructions and record any specific arrangements
·  Perform daily, weekly, monthly tasks as per checklist, including personalized pre-arrival process to build a positive stay experience and avoid discrepancies during the stay
·  Daily reports for reservation, operational, and department head, including no-show, denial and cancellation reports supported by related correspondences

Qualifications

·  Minimum 1-2 years previous experience within similar role
·  Good communications skills, both written and verbal in Bahasa Indonesia and English
·  Working experience in 5* hotel operation is highly regarded

Additional Information

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Open your way to get the talent development opportunities in Accorhotels in the future