Reservations Agent

Job description

Company Description

We are seeking an enthusiastic and dedicated Full Time Reservations Agent who has experience in a similar role or on a hotel reception desk to join our team at Novotel Sydney Parramatta.

Job Description

·  Manage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
·  Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
·  Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance
·  Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
·  Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
·  Utilise our reservation system to track bookings and update guest information as necessary.
·  Assist in upselling hotel services and amenities to enhance guest satisfaction

 

Qualifications

About you:

·  Previous experience in a reservations or front desk role within the hospitality industry is preferred.
·  Strong communication skills with a friendly and professional demeanour.
·  Proficiency in using reservation systems and Microsoft Office Suite.
·  Ability to work flexible hours, including weekends and holidays as needed.
·  A passion for hospitality and delivering outstanding guest experiences.
·  Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
·  Exceptional organisational & time management skills

Additional Information

What We Offer:

·  Competitive salary package commensurate with experience.
·  Opportunities for career development within a growing hotel group.
·  Employee discounts on accommodation and dining.
·  A supportive and inclusive work environment.