Reservations Agent

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Job Title: Reservations Agent 

Location: St Andrews, Fife

Contract: Permanent, Full-time 

As Reservations Agent you will help contribute towards promoting and selling of Fairmont St. Andrews bedrooms and facilities.

A little bit about what you will be doing:

·  Take telephone enquiries for leisure room bookings (8 rooms and under) using appropriate level of efficiency and sales techniques
·  Respond to enquiries via the website, email and letter, in a timely manner with the appropriate level of efficiency and sales techniques
·  Have a good knowledge of the Resorts facilities – SPA, Golf and Food and Beverage outlets, in order that these facilities can be sold to the guest
·  Assisting with the procedure for group bookings – inputting of rooming list, and group amendments
·  Have sufficient knowledge of the packages that are available including Valentines, Easter, Christmas, New Year in order that these can be sold

Qualifications

·  Service focused personality
·  Proven ability to build and maintain good relationships
·  Previous experience within a similar role is preferred
·  Hospitality experience is essential

Additional Information

·  Competitive hourly rate + Commission
·  Staff shuttle service to/from St Andrews
·  Complimentary staff canteen
·  50% off dining in our Food and Beverage outlets
·  Employee rates for Spa treatments and green fees
·  Complimentary access to gym and pool services
·  Growth opportunities
·  On-the-job training
·  Regular social events