Reservationist

Job description

Company Description

Swissôtel Nankai Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport, and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

·  Responds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards
·  Follows-up on all voicemails and emails in a timely manner
·  Assists in providing reservation related training to applicable operational departments
·  Reviews group resumes each week and double checks VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
·  Performs all duties per the Reservations Daily / Weekly / Monthly checklist.
·  Researches and supports any / all Travel Agent commission inquiries
·  Leads by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible

Qualifications

·  Work Experience in a 4-5 star hotel in a similar role (Reservations Team)
·  Experience within Accor is desirable
·  English and Japanese written and verbal communication needed
·  Experience with systems like:
·  Opera Cloud
·  Resaweb
·  TL Lincoln
·  Table check
·  Ikyu Restaurants
·  Hot Pepper etc.
·  Need to be open to change in processes based on the need of the

Additional Information

·  Part of the International Accor global and hotel team.
·  Employee meals while on shift, laundry, yearly anniversary stay.
·  Career progression within the hotel and the Accor network.
·  Work within a progressive team.