Reservation Supervisor - Local National

Job description

Company Description

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS". 

Job Description

We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our reservation operations, you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.

·  Assists in monitoring and managing the reservationist team to ensure excellent customer service
·  Maximize occupancy by ensuring high conversion of enquiries into bookings.
·  Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
·  Evaluates Reservation Agents' performance and productivity to insure they meet service level goals
·  Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area 
·  Takes into account and anticipates guests' needs10Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
·  Conveys the brand and hotel image through his/her irreproachable attitude
·  Helps increase guest loyalty through quality of service
·  Ensure all documents are filed properly and files are labelled clearly daily, weekly and monthly reports as required.
·  Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR 
·  Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting 

Qualifications

·  Proven experience in a reservations supervisory role within the hospitality industry more than 2 years of experience. 
·  Proficiency in Opera PMS or Opera Cloud; familiarity with other reservation systems is a plus
·  Strong leadership skills with a passion for developing and mentoring team members
·  Excellent organizational and time management abilities to handle multiple priorities efficiently
·  Analytical mindset with the ability to interpret data and make strategic recommendations
·  Outstanding communication skills in both Arabic and English
·  Customer-centric approach with a talent for anticipating and exceeding guest expectations
·  Proficiency in Microsoft Office suite, particularly Excel for reporting and analysis
·  Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
·  Flexibility to work varying shifts, including weekends and holidays, as required