Reservation Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
·  Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
·  Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Qualifications

·  Graduate of a degree in hospitality management or a related discipline is an asset.
·  Minimum of three (3) years relevant experience in reservation.
·  Excellent communication, leadership and organizational skills with strong interpersonal and problem-solving abilities.
·  Knowledgeable in Microsoft Windows applications and Opera PMS.