Reservation Manager

Job description

Job Description

We are looking for a  Reservations Manager , who will be responsible for the following:

·  Direct, guide and train the Reservations team members on their core duties.
·  Achieving Reservation KPI for ALL membership enrollment.
·  Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
·  Focus on and assist in driving LQA, including reporting, training and development of all team members.
·  Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
·  Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
·  Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
·  Process and input reservations following hotel standard operating procedures.
·  Take direct reservations when necessary, including all Executive Office bookings.
·  Ensuring minimal open outstanding accounts for reservations.
·  Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
·  Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.