Reservation Associate

Job description

Job Description

·  Work with internal/external representatives from different functions for executing the reservations.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure that the team has been trained for all safety provisions.
·  Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
·  Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
·  Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

Additional Information

·  Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
·  Perform all the duties that are common and any other duties assigned by the Front Office Manager.