Reservation Agent

Job description

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group, with a dynamic network of over 5,000 properties in more than 100 countries . Centrally located in the vibrant heart of Darling Harbour , Novotel & Ibis Sydney Darling Harbour represents two of Sydney’s most iconic and popular hotels, offering the perfect gateway to your next exciting role in hospitality.

We are proud to offer exceptional career development opportunities , Same Day Hire, and the chance to #WorkYourWay across an extraordinary portfolio — from five-star luxury to smart budget options — all around the world.

We are currently seeking a friendly, detail-oriented Reservation Agent to join our professional and welcoming Reservations team.

Job Description

·  Respond to customer enquiries and reservation requests via phone, email, and messages
·  Assist guests in selecting the best options to suit their preferences and needs
·  Accurately input and maintain reservation details in our system
·  Inform guests about hotel services, current promotions, and special packages
·  Modify or cancel reservations as required, ensuring guest satisfaction
·  Work closely with the Front Office and Sales teams to deliver seamless service
·  Handle guest concerns or complaints in a courteous and solution-focused manner
·  Keep accurate and organized records of customer interactions and bookings
·  Follow company procedures and policies relating to reservations and payments

Qualifications

·  Exceptional verbal and written communication skills
·  A passion for hospitality and helping people
·  Strong multitasking and time management abilities
·  High attention to detail and accuracy
·  Experience with reservation systems (training provided)
·  Flexibility to work varied shifts, including weekends and holidays
·  A positive attitude, with a problem-solving, guest-first mindset

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

·  The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
·  Terrific working environment in the beautiful Darling Harbour precinct
·  Discounted Accommodation and F&B in Accor hotels worldwide