Reservation Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. 

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

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·  Have a thorough knowledge of the entire hotel services and facilities
·  Answer inquiries of room rates, outlets and room locations.
·  To be totally familiar with all aspects of the reservation systems
·  Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
·  Post advance deposits and keep accurate records of deposits.
·  Process rooming lists and group blocks and indicate special requests and billing procedures
·  File and process reservations correspondence, make certain all files are current and in order.
·  Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
·  Abide by the hotels policies and procedures
·  Be familiar with changes in the rates and group enquiries
·  Complete daily shift task list and aid others
·  To be aware of inventory management and keep a constant check on the room types available throughout the day
·  To have an understanding of departmental goals and projections for average rate and occupancy
·  Accommodate and document special requests in an accurate and efficient manner.

Qualifications

·  Previous hospitality experience
·  Excellent communication skills
·  Strong customer service skills required.

Additional Information

What we offer....

·  An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
·  The opportunity to challenge the norm and work in a creative and rewarding environment.
·  Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
·  Great discounts on the entire Ennismore family.
·  Many opportunities to progress and change as part of a global family of brands.
·  Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.