Reservation Agent

Job description

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits! 

We are seeking a friendly, detail-oriented Reservation Agent to join our Reservation team. The Reservation Agent will be responsible for assisting customers with reservations, answering inquiries, providing excellent customer service, and ensuring a smooth booking process. If you are passionate about hospitality and enjoy helping people, this role is perfect for you.

Job Description

·  Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
·  Assist customers in selecting appropriate options based on their needs and preferences.
·  Input and update reservation details accurately in the system.
·  Provide information about available services, promotions, and special offers.
·  Modify or cancel reservations as needed, ensuring customer satisfaction.
·  Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
·  Handle complaints and resolve issues in a professional, courteous manner.
·  Maintain an organized and up-to-date record of customer interactions and bookings.

Follow company policies and procedures regarding reservations and payments

Qualifications

·  Excellent communication skills (verbal and written).
·  Ability to multitask and manage time effectively in a fast-paced environment.
·  Strong attention to detail and organizational skills.
·  Proficiency in reservation software and systems (training provided).
·  Flexibility to work weekends, holidays, and varying shifts if needed.
·  Positive attitude, problem-solving abilities, and a customer-first mind set.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

·  The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
·  Terrific working environment in the beautiful Darling Harbour precinct
·  Discounted Accommodation and F&B in Accor hotels worldwide