Reservation Agent

Job description

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
·  Identify guest reservation needs and determine appropriate room type
·  Verify availability of hotel, room type and room rate
·  Explain guarantee, cancellation and no-show policies
·  Answer questions about property facilities/services and rooms
·  Follow sales techniques to maximize revenue by utilizing effective upselling technique
·  Understand and support the revenue management strategies employed by Revenue Management such as rate types, rate Restrictions and availabilities
·  Input data into the PMS reservation systems
·  Indicate special room reservation types (e.g. complimentary rooms, employee discounts, business rate...etc.) by inputting the correct code and rate in the reservation system
·  Be knowledgeable in the use of reservations system used in Accor, such as Opera Cloud, RESAweb and Synxis
·  Actively enroll guests into Accor membership and Ennismore Disloyalty Program
·  Support Reservation Manager in achieving the department goals and special projects as required

Qualifications

Your personality counts more than your CV …

·  High school diploma or equivalent; degree in hospitality or related field preferred.
·  Previous experience in customer service or reservations, preferably in the hospitality industry.
·  Proficient in using reservation software and Microsoft Office Suite.
·  Excellent verbal and written communication skills.
·  Strong attention to detail and organizational skills.
·  Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

What’s in it for you …

·  Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
·  Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
·  Benefit from great offers from our numerous cooperation partners
·  Be part of our hilarious staff parties and much more...