Reservation Agent

Job description

Company Description

COME AS YOU ARE AND SHOW WHAT YOU CAN

Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced apartments, each enjoying a generous amount of space and spectacular views of Jakarta’s skyline. The property also offers F&B outlets, meeting rooms, a ballroom, and a recreational facility that includes a 24-hour fitness center, an outdoor swimming pool, a steam room, a sauna, and whirlpools.

25hours Hotel The Oddbird is a place like no other, made for the others. A place where more is more, embracing the diversity, full of funky friction. An eden of opposites - a paradise of paradoxes. The odd bird of Jakarta.

Job Description

First impressions are everything!

As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Take initiative to add a personalized experience
·  Record special billing arrangements for groups and conventions
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
·  Up-sell and promote Hotel facilities & services at every available opportunity to maximize sales revenue

Qualifications

Your experience and skills include:

·  Service focused personality is essential
·  Good communication skills
·  Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
·  Strong knowledge of Opera Cloud and other Reservations systems
·  Well-presented and professionally groomed at all times

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.