Reservations Supervisor

Job description

Job Description

We are currently look for a dynamic  Reservations Supervisor,  who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! 

·  Assists in maximising room sales and revenue.
·  Utilises and ensures effective selling and upselling techniques to generate maximum hotel revenue.
·  Monitors and ensures all reservations are promptly and accurately input into the system and confirmed to guests/clients.
·  Regularly reviews room and rate availability, hotel status, close-out dates, and overbooking situations.
·  Maintains cooperation within and between other departments to ensure smooth operations.
·  Informs or escalates critical situations (e.g., overbooking, system failure) to the Reservations Manager and consults with the team before making key decisions.
·  Adheres to and enforces Reservations and Front Office systems, procedures, company standards, and policies.
·  Regularly updates system data for contracts, rates, agreements, and guest/client information.
·  Ensures thorough knowledge of hotel and guest room facilities/services and verifies reservations agents are equally informed.
·  Follows up on tentative bookings and updates reservation statuses.
·  Reviews no-shows and cancellations, processing charges per hotel policy.
·  Communicates clearly with guests, subordinates, superiors, and other department heads.
·  Manages time effectively, meets deadlines, and proactively identifies and resolves issues.
·  Provides assistance to ensure smooth and efficient operations.
·  Engages professionally with guests, clients, business partners, and staff.
·  Promotes the hotel by engaging with clients, guests, government officials, and key members of the community, and has experience working with and a comprehensive understanding of dignitaries, entertainment, and embassies.