Reservation Agent

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

 

Job Description

·  Handle enquiries for bookings vi phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
·  Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
·  Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
·  Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
·  Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Qualifications

·  Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
·  Strong knowledge of computer systems including Microsoft Office.
·  Competent knowledge of OPERA Cloud preferred.
·  Fluent orally & verbally in English, with other languages well regarded.
·  Experience providing prompt and efficient service including upselling advantages.

Additional Information

Your team and working environment:

 

·  Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.