Receptionist

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

 

·  Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
·  Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
·  Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
·  Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
·  Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
·  Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
·  Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
·  Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.
·  Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
·  Attend to other duties as requested by Management and Supervisors

Qualifications

You will also have:

·  Provide efficient, friendly and professional service to all guests.
·  Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
·  Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
·  Work together with trust so that colleagues and management meet the goals of the department/Hotel.
·  Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
·  Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
·  Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.