Receptionist

Job description

Company Description

Nestled in the heart of Wellington, Sofitel Wellington epitomizes unparalleled luxury and sophistication. Seamlessly combining modern elegance with timeless charm, offering discerning travellers an exquisite experience like no other. 

Job Description

We are looking for an ambassador for Sofitel Wellington as a Receptionist. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

We are looking for a Receptionist who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Wellington.

Your responsibilities will include:

·  Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
·  Assisting reservations with booking requests
·  Taking and directing all incoming calls
·  Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
·  Assisting guests with luggage to and from their room
·  Maintaining the presentation of the front desk and hotel lobby

Qualifications

·  Service focused personality is essential; customer service experience is an asset.
·  Ability to work well under pressure in a fast paced environment.
·  Ability to work cohesively with fellow colleagues as part of a team
·  Full NZ Driver’s license and able to drive both manual and auto would be advantageous.
·  Ability to work on a rotating roster.
·  Previous similar experience is an advantage
·  Knowledge of Wellington sights and events
·  Able to take Initiative and adapt to changing conditions

Additional Information

Benefits:

·  Free staff meal provided during shift
·  Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
·  Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
·  Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!
·  Work Your Way  - Flexibility to ensure a work life balance!
·  Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's  refer-a-friend  bonus
·  Accor's Parental Leave Scheme
·  Access to our  Employee Assistance Program

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.