Reception Team Member - Part Time

Job description

Company Description

 

Joining our team means taking on a starring role in delivering the brilliant and exciting hospitality that ibis London Canning Town is renowned for. You'll become part of a high-performing team that excels in customer service. From the moment you walk through our doors on your first day until your last, we'll work with you to ensure you have a memorable experience working with us. We'll craft a dedicated learning and development plan designed to deliver tangible results, helping you achieve your career goals. 

Job Description

As our next Receptionist, you…

·  Are the ‘face of Ibis Canning Town’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
·  Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
·  Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
·  Look to create sparkles (memorable moments) for our guests.
·  Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
·  Are ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests are always looked after.

 

Qualifications

·  Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
·  Fluency in English.
·  Customer Service.
·  Positive problem solving approach.
·  Time-Keeping.
·  Organised.

Additional Information

Why Join Us?

·  Innovative Environment:  Be part of a forward-thinking organization where your ideas matter.
·  Opportunity to grow in the company
·  Career Growth:  We invest in our people and offer opportunities for professional development.
·  Supportive Team:  Work with a group of dedicated and passionate professionals.
·  Competitive Compensation:  We offer a comprehensive salary and benefits package.
·  Free Bonus Break – 3 free weekends to spend in Accor hotel in the UK – (up to availability)
·  Discount for you and your friends & family in all Accor Hotel worldwide