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Reception Team Leader

  • London (United Kingdom)
  • Administration

Description de l'offre

Key tasks

We are looking for a Reception Team Leader to Join our team at Novotel London City South!

We believe that having the right personality is more important than industry experience. Smiley, open, approachable-that's how we describe our team so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.
We want the best people on our team and the best way to do that is to look after them.
To us, it's as important that you enjoy your time at the hotel as well as the guests. To make you feel welcome so that you can welcome others; to make you feel valued and give you every opportunity to grow, both professionally and personally.

Great talent deserves great rewards. Here's just some of what's in store:

- Training and career development opportunities
- Attractive annual bonus scheme
- Meals on duty
- Free quality uniforms
- Discounts at our hotels worldwide (we're in 94 countries!)
- Free stays at any of our Accor hotels throughout the UK & Ireland
- And the list goes on; discounts with Europcar, Merlin entertainment and Eurostar...

MISSION

As a Reception Team Leader your will be responsible for smooth running of the shift. You will be the first face our guests see when they arrive greeting them with a warm smile and getting their stay off to a great start. And you will be the last face they see when they leave the hotel, full of great memories of their stay in the hotel.
At Novotel you'll have the freedom to take initiative, going above and beyond to make each guest's stay individual and memorable, while surrounded by a friendly team that supports you.
You will be the port call for guests, taking enquiries and reception duties in a relaxed but professional manner.
Above all, we're looking for someone who wants to be part of a friendly and ambitious team.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Profil recherché

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Eligible to work in UK
- Good communication skills
- Opéra
- Leadership skills