Cluster reservation Agent Midscale Accor Hotels Luxembourg - Internship 6 months - Novotel Luxembourg Kirchberg

Job description

Description de l'entreprise

A fantastic opportunity has arisen for a Reservation Agent to be part of  a Cluster of 4 properties in Luxembourg, including 2 Novotel, 1 Novotel Suites and 1 Mama Shelter for a total of 665 keys

Accor, a global leader in the hospitality industry, offers a unique opportunity to drive commercial success in one of its most dynamic and brand-diverse clusters—right in the heart of  Luxembourg , a location known for its international character and strategic business landscape.

Description du poste

What Will You Be Doing

·  Assist in processing individual and group reservations by email and telephone for a cluster of four midscale hotels
·  Support the reservations team with data entry and updates in systems such as Opera and ResaWeb
·  Answer guest inquiries in a professional and courteous manner (room availability, basic bookings, directions, special requests)
·  Help ensure reservation details are correctly communicated to Front Office and hotel teams
·  Collaborate with Front Office, Sales, and Revenue Management to understand hotel operations and strategies
·  Learn how reservations contribute to revenue optimization and guest satisfaction
·  Share observations and guest feedback with the team to support continuous service improvement

 

What You Will Gain

·  Hands-on experience in a centralized reservations department
·  Exposure to hotel systems, procedures, and interdepartmental coordination
·  Development of professional communication and customer service skills
·  A strong understanding of how reservations support hotel performance and guest experience

Qualifications

·  Currently studying Hospitality, Tourism, or Hotel Management
·  First exposure to hotel operations through studies, internships, or part-time experience is a plus
·  Comfortable communicating by phone and email; friendly, polite, and customer-oriented
·  Team player who enjoys working in a multicultural environment
·  Eager to learn and motivated by guest satisfaction and operational support
·  English and French – professional or advanced level (German is a plus)
·  Interest in hotel systems; knowledge of PMS or reservation tools (Opera, ResaWeb, Delphi) is an advantage but not required as training will be provided

Informations supplémentaires

· 
Visa requirements: The applicant must be legally eligible to work in Luxembourg. The hotel is unable to assist applicants in obtaining this European work permit.