Raffles Club Butler

Job description

Company Description

Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre.  Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club.  Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences.  For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track.  The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:

Raffles Club Butler

Job Description

The Butler provides an unparalleled level of personalized service and attention to guests visiting the exclusive Raffles Club. As a dedicated hospitality professional, the Butler creates bespoke experiences tailored to individual preferences, ensuring an exceptional and memorable stay for each guest. With an acute focus on anticipating needs and desires, the Butler goes above and beyond to curate exclusive amenities, attend to special requests, and deliver flawless service throughout the guests' visit. By upholding the hotel's reputation for excellence and providing a refined oasis of luxury within the international chain, the Raffles Club Butler plays a pivotal role in ensuring an extraordinary and unforgettable experience for discerning travelers seeking the epitome of bespoke hospitality. 

Qualifications

·  Education : A high school diploma or equivalent is required, although additional education in Hospitality Management or related fields is advantageous. 
·  Experience : Previous experience in luxury hospitality, guest services, or butler roles is essential, with a focus on providing personalized and high-touch service. 
·  Cultural Awareness : Demonstrated cultural sensitivity and the ability to interact effectively with an international clientele. 
·  Communication Skills : Excellent verbal and written communication skills to engage with guests and convey information accurately and professionally. 
·  Attention to Detail : Meticulous attention to detail to ensure all guest preferences and requirements are met seamlessly. 
·  Problem-Solving Abilities : Effective problem-solving skills to address guest concerns and find solutions with poise and tact. 
·  Anticipatory Service : Proactive and intuitive approach in anticipating guest needs and providing bespoke experiences to enhance their stay.