Raffles Club Agent

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.

KEY ROLES & RESPONSIBILITIES

·  Greet guests at all times in a friendly and helpful manner
·  Register and room all Raffles Club guest arrivals according to established procedures
·  Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
·  Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
·  Maintains cashier float and ensure accurate daily report of all money received
·  Cashes hotel guests’ personal and travelers checks and assists with currency exchange
·  Keeps abreast of all modifications to accounting policies and procedures
·  Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
·  Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
·  Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles property
·  Ensure that guests depart the hotel with a positive impression of the hotel service
·  Perform audit balances and prepare all reports for audit in an orderly fashion
·  Maintain comprehensive knowledge of standard reservation procedures
·  Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
·  Maintain exemplary department standards of behavior and appearance and attitude
·  Ensure that Reception and Lounge work area is clean and in an orderly state at all times
·  Performs related duties and special projects assigned
·  Adhere to OH&S policies and procedures
·  Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
·  Forecast weekly stock intake on food and beverage in the lounge

Qualifications

PERSONAL ATTRIBUTES

·  Good level of engagement with guests
·  Ability to work cohesively as a team with a multi-cultural workforce
·  Excellent communication skills
·  High level of integrity, enthusiasm, dedication, support for continuous improvement
·  Good knowledge of Front Office and F&B Operations

QUALIFICATIONS

·  Post Secondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE

·  Minimum 1 - 2 years’ relevant experience in customer service/guest relations

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates