Quality Management Trainee H/F

Job description

Key tasks

During this training, you make a full audit of the quality of the hotel. Your aim is to ensure that the product and the service of the hotel is consistent and meets both internal and external requirements. This includes legal compliance and customer expectations. You coordinate the required activities to meet the quality standards of the Accor group.
You monitor and advice on the performance of the quality management system, produce data, report and measure against set standards.

These are the main tasks:
• Monitor and reply guests feedback, both on internal tools as online
• Assure guest service, handle complaints and compensations
• Evaluate guest services in all operational teams (front office, F&B and housekeeping)
• Audit cleanliness in all departments
• Audit ISO on environment, quality, health and safety
• Administration : recording, analyzing and distributing statistical information
• Determining training needs
• Monitoring performance
• Support for the welcome project
After evaluations make suggestions for approval and monitor effects afterwards

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences Starting out
Languages essential English (Primary tongue)
French (Working level)
Optional languages Dutch (Working level)

Essential and optional requirements

Good interpersonal skills and being able to work in a team
Positive personality and service minded
Attention to detail and quality
Flexibility and responsiveness
Thorough and well organized
Open minded and eager to learn
Self confidence
Excellent technical skills
Problem solving and communication skills

·  Excel
·  Word