Porter

Job description

Company Description

Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features some amazing and extremely popular venues of Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as an Executive Lounge.

We are looking for our next Concierge superstars, to join our team in the role of Porters.

Job Description

WHAT YOU WILL BE DOING:

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

·  Engage with our guests on arrival, departure and during their stay through reception and concierge duties
·  Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
·  Provide recommendations and information about Brisbane and its surrounds to our guests
·  Interact with different departments on a daily basis to ensure that our guests have a seamless experience
·  Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Qualifications

WHAT WE ARE LOOKING FOR:

·  A true desire to work, grow and develop in the guest facing operations of a luxury city hotel
·  An enthusiastic approach, excellent attention to detail and superior customer service skills 
·  Strong communication skills, both verbal and written
·  Friendly personality paired with professionalism and a high standard of personal presentation
·  Open manual driver’s license
·  Physical strength with the ability to safely lift and carry heavy items
·  Ability to work varied shifts from early mornings to late evenings, including weekends.

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.