Owner Benefits Supervisor

Job description

Company Description

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available.*

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

Job Description

As the Owner Benefits Supervisor you are not only the go-to person for all new owners learning about their benefits but a leader in the department to ensure deadlines are met successfully. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties leading the communication
between the Owners, Owner Services Office, and Accor Owner Benefits Department. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and lead your team with various projects. You are levelheaded and are able to focus no matter how busy the office may become.

What is in it for you:

·  Grow your career while achieving optimal work life balance in Telluride, Colorado.
·  Employee benefits include; Medical, Dental, Vision, Supplemental Health, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski/spa pass.
·  Incredible team culture with many engagement opportunities. A place to feel appreciated.
·  Year-around employment (no off-seasons)
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies.
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

·  Welcome all new first time Owners and give them tutorial on Owner Benefits, developing and maintaining strong Owner relationships to ensure brand and property loyalty.
·  Manage Owner communication including the Newsletter, Facebook group and Owner website.
·  Ensure all upcoming deadlines are communicated to the Owner Services team and all documentation is prepared.
·  Oversee Exchange Programs including reporting.
·  Support ALL (Accor Live Limitless) enrollment.
·  Complete reporting and required audits.
·  Work closely with the Owner Services Manager through the training process for new colleagues, track and monitor progress; always looking for ways to enhance training.
·  Participate in the Manager on Duty Program and other Leadership trainings.
·  Coordinate Owner and Resident reservations and benefits according to project documents.
·  Serve as a principle source of information for the team, the owners and the guests while serving as a liaison with all lodge departments.
·  Maintain pre-arrival itinerary processing.

Qualifications

Your experience and skills include:

·  Previous luxury residential or hotel reservation experience is preferred.
·  Excellent interpersonal and communication skills.
·  Ability to prioritize work in an environment with multiple interests.
·  Ability to handle complex and confidential information with discretion.
·  Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
·  Competency using a variety of computer software, Microsoft Office required, Property Management Systems an asset.

Your team and working environment:

·  Cohesive and successful Leadership Team
·  Positive work environment where connections with heart are the foundation of service.
·  Supportive leadership environment with opportunities to learn and grow.

Additional Information

Your team and working environment:

·  Tight-knit, inclusive, and knowledgeable teammates.
·  Supportive team always willing to work together to complete the task at hand.
·  Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements:  Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage:  $26.03/hr

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.