Overnight Hotel All Rounder

Job description

Company Description

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

Job Description

Are you a night owl with a passion for Hospitality?

Mercure Brisbane Spring Hill is seeking an enthusiastic Overnight Hotel All Rounder  to bring their skills to our vibrant hotel. You will be the go-to person across Housekeeping, Kitchen, and Front Office, ensuring our guests enjoy a seamless and exceptional experience from the moment they walk in. 

Duties and responsibilities include but are not limited to:

·  Maintain and clean public areas of the hotel
·  Prepare, cook, and deliver ordered meals/snacks
·  Ensure guests are attended to promptly and efficiently in a professional manner and without delay 
·  Provide passionate and friendly service to external and internal guests 
·  Ensure security policy and procedures are maintained and adhered to 

Qualifications

The desired candidate will have the following skills and experience: 

·  Strong ability to provide exceptional service and handle guest inquiries with professionalism and positive attitude
·  Effective problem-solving skills and ability to multi-task 
·  Willingness to work across different departments, taking on varied tasks and responsibilities
·  Familiarity with hotel management software (i.e., Opera) 
·  Knowledge of food safety and hygiene practices
·  High standards of cleanliness and organisation
·  Hold a valid QLD RSA (Response Service of Alcohol) certificate or willingness to obtain one
·  Flexible availability to work overnight shifts including weekends with minimal supervision

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

·  Learn your Way - Access to our Accor Academy so you can learn while you earn! 
·  Work Your Way - Flexibility to ensure a work life balance! 
·  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
·  Accor's refer-a-friend bonus 
·  Accor's Parental Leave Scheme 
·  Access to our Employee Assistance Program 

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