Overnight Food & Beverage Attendant

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated   luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

The Overnight Food & Beverage Attendant is responsible for providing top-tier service to our guests during the overnight shift. This role involves preparing and delivering in-room dining orders, meeting guest requests, and maintaining the highest standards of luxury service. You will play a pivotal role in ensuring that our guests receive the utmost attention and care throughout the night.

·  Greet and serve customers in a friendly and professional manner
·  Take food and beverage orders accurately and efficiently
·  Prepare and deliver in-room dining orders, including a selection of high-quality microwaveable dishes and fresh, elegantly presented salads
·  Ensure prompt and impeccable service of food and beverages to guest rooms, maintaining the highest standards of presentation and luxury
·  Attend to all guest requests with grace and efficiency, including fulfilling housekeeping needs such as providing towels, bottled water, and other amenities
·  Report directly to the Night Manager for any issues or updates during the shift
·  Maintain cleanliness and hygiene standards in the service area
·  Restock supplies and assist in inventory management
·  Collaborate with kitchen staff to ensure timely food delivery
·  Handle customer inquiries and resolve any issues promptly
·  Adhere to all food safety and workplace health and safety regulations
·  Assist in closing procedures and securing the premises at the end of the shift.

Qualifications

·  Previous experience in luxury hospitality or fine dining preferred
·  High school diploma or equivalent
·  Food handling certification
·  Responsible Service of Alcohol Certification
·  Availability to work the overnight shift (10:00 PM – 6:00 AM), weekends, and holidays
·  Excellent customer service skills with a friendly and supportive attitude
·  Knowledge of food safety practices and regulations
·  Basic computer skills with experience in Food & Beverage (F&B) systems
·  Strong cash handling abilities and accuracy in financial transactions
·  Effective time management and multitasking skills
·  Physical stamina to stand for extended periods
·  Experience working in overnight or late-night shifts is a plus
·  Ability to work well under pressure in a fast-paced environment
·  Strong communication skills and ability to work as part of a team

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

·  Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
·  Complimentary hotel stay package to celebrate your work anniversary
·  Secure parking in the centre of Brisbane for only $10 per day
·  Direct access to Central train station
·  Complimentary food in the ambassador dining room
·  Laundered uniforms.