Order Taker

Job description

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To ensure a high quality of In-Room Dining ordering service to all guests.

 

KEY ROLES & RESPONSIBILITIES

·  Read daily events to be aware of any VIP arrivals
·  Handle cash following established and proper Accounting procedures 
·  Complete knowledge of menus and wine lists, and up-to-date information about specialties and menus
·  By Shift check with culinary team for non-available items
·  Answer phone calls promptly and efficiently, using correct greeting per phone standard
·  Carry out correct order-taking procedures with recommendations to the guest
·  Seize opportunity to tactfully up-sell In Villa Dining food and beverage products
·  Maintain a clean, neat and orderly order-taking cabin throughout service
·  Reporting of any guest comments to supervisor and complete guest preference sheet
·  Conscientious handling of operating equipment and maintaining the department’s service and storage areas in a clean and tidy condition
·  Prepare beverage storeroom requisition for approval by In Villa Dining Manager
·  Learn and adhere to safety, sanitation and hygiene policies
·  Participate in internal training programs and necessary meetings
·  To maintain good working relationship with colleagues and all other departments
·  Actively promote Hotel’s services and facilities and offer information about other Raffles properties to guests and suppliers
·  Help minimize waste, neglect, breakages and mishandling of supplies and equipments
·  Carry out light cleaning and maintenance of In Villa Dining OT Cabin & Pantry
·  Maintain complete knowledge of all F&B services, outlets, hotel services/features
·  To control & maintain delivery timing within Hotel standard
·  Carry out any other duties as and when assigned by Hotel Management
·  Assist other Food & Beverage Outlets in their operations during peak hours if needed

 

PERSONAL ATTRIBUTES

·  Excellent reading, writing and oral proficiency in English
·  Pleasant attitude and speaking voice
·  Must be well-presented and professionally groomed at all times
·  Team player with the ability to coordinate and prioritize multiple tasks
·  Good communication and customer contact skills; good problem resolution skills
·  Superior F&B product knowledge with a focus on wines

Qualifications

·  Degree in Hotel Restaurant Management or equivalent

EXPERIENCE

·  Minimum 2 years food and beverage serving experience.
·  Previous public contact and/or cashiering experience