Night Receptionist
Wembley (Greater London) Sales
Job description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
· Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
· Discounted hotel rates all over the world in Accor Hotels
· Continuously learn and develop yourself with our Accor Academy
· Support your wellbeing in your professional and personal lives
· Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
· Participate actively in initiatives to build a more inclusive and sustainable world
· And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
· Assist the Night Manager/Night Supervisor with the night audit process
· Conduct Night Auditor duties whilst on shift with the Night Manager
· Perform routine maintenance checks on the network and system audit controls
· Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude
· Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
· Handle disruptive guests and ensure their discreet removal from the property if needed
· Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
· Enforce policies and procedures in order to achieve superior levels of service
· Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP’s) and training initiatives
· Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
· Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
· Be available at all times for guest queries
· Ensure the hotel is operating efficiently and according to hotel policy
· Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
· Ensure all public areas, outlets and the Front Office areas are clean at all times
· Conduct performance appraisals on Night Audit staff
· Monitor occupancy to obtain maximum yield
· Maintain guest history and use for all bookings as appropriate.
· Convey all complaints and apparent problems to the appropriate department head
· Carry out a complete handover to the next Assistant Manager.
· Issue floats and keys in accordance with SOP’s
· Ensure all basic Liquor Licensing Laws are adhered to
· Check all areas for general maintenance requirements
· Apply full knowledge of fire procedures and take control in the case of fire
Qualifications
You will also have:
· Previous experience in a night auditor role, within a Hotel environment
· An energetic and proactive approach to providing 5 star service
· A meticulous and methodical approach to processing all tasks
· An effective communicator
· Proficiency with Microsoft Office programs particularly Excel
· Experience with a Hotel Property Management System (PMS) preferably Opera.
· Ability to remain calm and professional under pressure in a busy fast-paced environment