Night Auditor cum Guest Service Agent

Job description

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Keeping hotel financial records in order
·  Processes invoices, transactions, room charges, refunds, and prepares checkout bills
·  Monitors and checks accounting ledger
·  Verifying that all accounts are balanced and supported by documentation
·  Audits financial statement accounts such as receivables and revenues
·  Posts room taxes and charges
·  Processes discounts and vouchers
·  Tracks room availability and occupancy
·  Prepares daily reports and summary cash balance
·  Checking guests in and out of the hotel.
·  Handling/Responding to guests' needs, requests, and complaints.
·  Answering the phone and making reservations.
·  Summarizing each night's operations, and listing any follow-up tasks for management.
·  Following End of Day Procedures.

Qualifications

·  Minimum 1 year of bookkeeping and front desk experience
·  Basic math and accounting skills
·  Must have Night Audit experience
·  Proficient in MS Office, PMS, and CRM software
·  Outstanding verbal and written communication skills
·  Detail-oriented and strong organizational skills
·  Strong interpersonal skills
·  High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus
·  Past experience in customer service or hospitality is a plus.
·  Analytical mind, with strong attention to detail and an affinity for numbers.
·  Good organizational and time-management skills.
·  Self-motivated, proactive work ethic.
·  Strong aptitude for customer service.

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates in Accor Hotels Worldwide
·  Develop your talent through learning programs by Academy Accor
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit