Membership Services Agent - Days

Job description

Company Description

Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 15 brands; 130 operating hotels and resorts, with over 140 in the pipeline; 76 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

Job Description

Membership Services Agent - Days

In Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no other. This role is an exciting opportunity to grow with a team that will provide an outstanding service to our Members and to be part of shaping an exciting new initiative.

Your purpose: To provide naturally friendly, helpful, and responsive level of service to our Members and ensure high levels of customer service and operational excellence at all times.

What you will be doing:

·  Dealing with Member enquires and issues via email and online chat
·  Making bookings on behalf of Members
·  Building and maintaining a good rapport with hotel teams across the globe
·  Customer focused at all times to ensure high standards of hospitality and Member service
·  General office administration duties
·  Undertake any other reasonable requests from management

What we are looking for:

·  High level of verbal and written communication skills
·  Experience of working in a customer service capacity
·  Competent computer skills
·  Knowledge of hospitality is preferred but not essential
·  Previous experience of working in a Customer/Guest Service centre role is desirable but not essential
·  Fluent in English 
·  Since we’re global several speaking additional languages is an advantage
·  You execute. You get things done.
·  You are scarily organised with incredible attention to detail
·  You take ownership, solve issues and make effective decisions within a team
·  You are all about a positive impact on the people you interact with, whether it is your team or our guests
·  You want to be part of a team that works hard, supports each other and has fun along the way
·  You are not precious, we leave our egos at the door and help to get stuff done
·  Ability to learn quickly, think on your feet and adapt to Ennismore’s unique culture

Working Hours:

·  This role is rota based working on a 4 on 4 off schedule (including a 30 minute break per shift)

What’s in it for you:

·  23.5 days holiday, pension and life insurance
·  A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
·  Treat yourself with lots of retail & hospitality perks through our partners
·  Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
·  Extra time off to volunteer with one of our partner charities
·  Cycle to work scheme
·  Enhanced Family Leave
·  Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
·  A competitive package and plenty of opportunity for development.