Membership Services Agent - Days
London, UNITED KINGDOM Marketing
Job description
Company Description
Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 15 brands; 130 operating hotels and resorts, with over 140 in the pipeline; 76 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.
Job Description
Membership Services Agent - Days
In Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no other. This role is an exciting opportunity to grow with a team that will provide an outstanding service to our Members and to be part of shaping an exciting new initiative.
Your purpose: To provide naturally friendly, helpful, and responsive level of service to our Members and ensure high levels of customer service and operational excellence at all times.
What you will be doing:
· Dealing with Member enquires and issues via email and online chat
· Making bookings on behalf of Members
· Building and maintaining a good rapport with hotel teams across the globe
· Customer focused at all times to ensure high standards of hospitality and Member service
· General office administration duties
· Undertake any other reasonable requests from management
What we are looking for:
· High level of verbal and written communication skills
· Experience of working in a customer service capacity
· Competent computer skills
· Knowledge of hospitality is preferred but not essential
· Previous experience of working in a Customer/Guest Service centre role is desirable but not essential
· Fluent in English
· Since we’re global several speaking additional languages is an advantage
· You execute. You get things done.
· You are scarily organised with incredible attention to detail
· You take ownership, solve issues and make effective decisions within a team
· You are all about a positive impact on the people you interact with, whether it is your team or our guests
· You want to be part of a team that works hard, supports each other and has fun along the way
· You are not precious, we leave our egos at the door and help to get stuff done
· Ability to learn quickly, think on your feet and adapt to Ennismore’s unique culture
Working Hours:
· This role is rota based working on a 4 on 4 off schedule (including a 30 minute break per shift)
What’s in it for you:
· 23.5 days holiday, pension and life insurance
· A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
· Treat yourself with lots of retail & hospitality perks through our partners
· Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
· Extra time off to volunteer with one of our partner charities
· Cycle to work scheme
· Enhanced Family Leave
· Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
· The chance to challenge the norm and work in an environment that is both creative and rewarding.
· Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
· A competitive package and plenty of opportunity for development.