Manager-In-Development - Guest Relations (Internship)

Job description

Company Description

Just ten minutes away from the famed monuments of Angkor Wat, French colonial elegance sits amidst the manicured gardens of Sofitel Angkor Phokeethra Golf & Spa Resort. This 5-star hotel promises a memorable holiday for couples and families alike, with five restaurants and bars, the largest free-form pool in Cambodia and relaxing treatments by Sofitel SPA with L'Occitane.

Enjoy the world class 18-hole golf course, Phokeethra Country Club , managed by Sofitel, just 25-minutes from the Resort.

Sofitel is the best hotel in Siem Reap, with a standard of accommodation that has seen the hotel regularly awarded as Siem Reap's best Angkor golf resort. There are 238 rooms, including 23 suites and the premier Opera Suite.

Job Description

·  Lead by example when attending to guest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction.
·  Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if extra help is needed.
·  Work together with trust so that colleagues and management meet the goals of the department/ Hotel.
·  To provide warm, welcoming service without compromise to all guests.
·  Is a consummate professional and exemplifies the essence of the Sofitel brand through our values.
·  Oversees the hotel amenity program.
·  Provide information to the General Manager, Executive assistant Manager, Front Office Manager other management and departments daily on all VIP and regular guest arrivals and departures.
·  Liaise regularly with Front Office Manager, Duty Manager and Concierge to co-ordinate the welcome/farewell of VIP guests to/from the hotel.
·  Make personal contact with VIP’s so that they know we acknowledge and appreciate their loyalty.
·  Ensures welcome letters, Le Club letters, departure letters and others are prepared, signed and placed appropriately.
·  Coordinates guest welcome cards, apology cards and special occasion cards for anniversaries, birthdays, honeymoons, etc.

Qualifications

·  Bachelor Degree in Hospitality Management (or currently studying in Master Degree).
·  Must have relevant experience in the hotel industry
·  Strong working knowledge of Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Microsoft Excel

Additional Information

·  Willing to grow in luxury standard hotel brand
·  Good interpersonal skills with ability to communicate with all levels of employees
·  Service oriented with an eye for details
·  Ability to work effectively and contribute in a team
·  Good presentation and influencing skills
·  Multicultural awareness and able to work with people from diverse cultures
·  Flexible and able to embrace and respond to change effectively
·  Ability to work independently and has good initiative under dynamic environment
·  Self-motivated and energetic