Lobby Hostess (Security)

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

·  Consistently offer professional, friendly and engaging service
·  Greet all guests as they enter and exit the hotel while ensuring service standards are followed
·  Engage in conversation with first time visitors, showing them the lobby and offering directions as required
·  Assist guests regarding hotel facilities and promotions in an informative and helpful way
·  To follow department policies, procedures and service standards
·  To follow all safety policies and procedures.
·  Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up 
· 
Report any unusual occurrences or requested to manager. 

· 
Be aware of the hotel accident Prevention Policies. 

Qualifications

·  Previous guest service experience required.
·  Minimum 1 year relevant experience.
·  Excellent communication skills in English
·  Must possess a professional presentation.
·  Must possess outstanding guest services skills and sophisticated verbal communication skills

Additional Information

·  Russian language is an advantage.