Lobby Hostess (Chinese Speaker)

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

·  To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
·  To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
·  To offer welcome drinks and towels to check-in guests or site inspection.
·  To be an ambassador of the hotel, in and outside the work place.
·  To do a proper filing and handover between the shifts.
·  To be aware of all VIPs visiting or staying in the hotel.
·  To properly use all the equipment and PMS.
·  To strictly respect the key handling procedures.
·  To daily follow the checklists.
·  To respect schedules, terms and deadlines as agreed with the Management.
·  To daily read the logbook and to sign it. To update the activity reports.
·  To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
·  To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
·  To share daily activity highlights with the supervisor, including internal and external guest opportunities.
·  To promote the Accor loyalty programs.
·  To maintain an atmosphere of high morale and a happy working relationship among the team.

Qualifications

·  Greeting customers as they enter a hotel, or event..
·  Handling phone calls and customer queries.
·  Assisting Front Office staff when necessary.
·  Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
·  Fluent speaking both English and Chinese

Additional Information

Prior experience working with Opera or a related system
Fluency in English and Chinese (additional languages are a plus)
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.