Learning & Development Manager

Job description

Company Description

Join us at Accor, where life pulses with passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, ​
Join us and become a Heartist®.

Job Description

·  Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
·  Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed.
·  Conduct frequent Learning Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
·  Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
·  Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
·  Work with operational leaders in analyzing available data through guest feedback system (TrustYou, LQA) to identify skills and service gaps, and design multi-dimensional interventions programs to address these gaps in positive sustainable way.
·  Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
·  Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders’ interests.
·  Manage the talent management process including Talent Review, Goal setting, succession planning, and end of the year review in an end-to-end manner for the property while liaising with the Accor Regional Office.
·  Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
·  Support Group Wide and Hotel L&D initiatives to develop key leaders including HOD’s and Executive Committee by driving autonomous learning and incorporating that into company issued development initiatives.

Qualifications

·  Previous experience of leadership in the area of ​​Quality, L&D or similar
·  Knowledge of luxury hotel standards
·  Strong oral and written communication skills
·  Ability to train and develop team members
·  Ability to work effectively in a team environment and take initiative
·  Excellent organizational skills
·  Analytical skills
·  Computer skills